Any complaint or dispute between us, will be dealt with in line with our “Complaints Handling Policy & Procedures”.
Clients can notify us if they want to raise a complaint by submitting an online ticket via the client portal under the ‘complaints’ category. Or by e-mailing us at [email protected].
Make sure you submit any records that will assist the Company in investigating such complaints. The Company will investigate any complaint or dispute and notify the clients of the results. Our procedures are designed for dealing with complaints fairly and quickly.
If a Client is unhappy with the Company’s handling, he can refer the matter to the FSA for further investigation.