How do I change my password?
Deaching of the great explorer of the truth the builder
How do I change my password?
Tap the “Log in” button then “Forgot password” Enter the email you registered with in the required field and tap the “Submit” button. We will send you a link by email to change your password.
How can I change my account details?
Tap the “Account” tab at the bottom right, and then “Edit profile”. On this page you can edit your “Search handle”, “Signal name” and “Equity guide”
How do I switch my trading account?
Tap the “Account” tab at the bottom right. Scroll to the bottom and tap the “Link an account” button. Enter your new trading account details.
How do I unlink my trading account?
Tap the “Account” tab at the bottom right Scroll down, under the “Manage” heading select “Settings”. Select “Account information”. Tap the red “Unlink accout” button.
How do I delete my account?
Tap the “Account” tab at the bottom right Scroll down, under the “Manage” heading select “Settings”. Tap the red “Delete account” button. Important: when you delete your account you will be automatically logged out
Can I link an account with a broker other than FinPros?
You can only link a FinPros “Social Pro” account.
Why did my trade not copy & why was my trade execution late?
If you tap “Positions” and then choose “Missed”, there is an explanation for every missed trade. Such as not enough money in balance, Market not available etc. Our system works by sending out the request for a trade to be placed and then waits for a response from the trading server. This is instantaneous but […]
What is a High Watermark (HWM)?
The High Watermark (HWM) is the highest value the gains of a Trading Account have ever reached. The HWM is the benchmark for applying Performance Fees. i.e. Performance Fees will only apply if the Copier continues to increase their profits. The High Watermark is reset each time the Copier increases their profits; the gain minus […]
When is a Performance Fee charged?
Performance Fees are calculated weekly. They are deducted shortly thereafter when they get processed. They are labelled clearly in your account.
How is a Performance Fee charged?
Performance Fees are calculated weekly. They are charged to a Copier’s trading account when they have been processed and the deduction will be clearly labelled in their trading statement. A deposit will be made in Signal’s trading account shortly after minus an admin Fee.
