Legal
Legal Documents
Before engaging with our services, we strongly encourage you to carefully review and fully understand all relevant documentation. Any terms or agreements applicable to your account will be clearly presented throughout the registration process. For your protection and peace of mind, it is essential that you familiarize yourself with these documents prior to completing your registration.
Security of Funds and Dealings
We are known for playing by the rules and famed for never cutting corners no matter what.
As a licensed Securities Dealer it is our top priority to ensure all clients’ funds are protected. As such, we hold your money away from our own funds in separate bank accounts and take great measures to ensure all deposit are entirely secure.
We have in place professional indemnity insurance that complies with the insurance requirement under Section 73 of the Securities Act, 2007. This insurance covers claims in relation to the conduct of our current and past employees.
Complaints Handling
Any complaint or dispute between us, will be dealt with in line with our “Complaints Handling Policy & Procedures”.
Clients can notify us if they want to raise a complaint by submitting an online ticket via the client portal under the ‘complaints’ category. Or by e-mailing us at complaints@finpros.com.
Make sure you submit any records that will assist the Company in investigating such complaints. The Company will investigate any complaint or dispute and notify the clients of the results. Our procedures are designed for dealing with complaints fairly and quickly.
If a Client is unhappy with the Company’s handling, he can refer the matter to the FSA for further investigation.